Customer Information
It's all about Uptime!


Ken Birch


Ken located to Boise, Idaho in 1989 as a PC product support engineer for Micron Technology.  He was instrumental in helping Micron diversify memory components into memory cards, video cards and onboard cache used in the early personal computer and server markets.  His technical knowledge of systems architecture landed him the opportunity as a co-founder of Edge Technology in Nampa, Idaho as the first non-wholly owned subsidiary of Micron Technology.  Utilizing only $100K in initial start-up capital, Ken won the coveted PC Magazine Editors Choice and front cover for its first nationally reviewed desktop PC in January, 1991.  The company changed its name to Micron Computers and thru an acquisition of Zeos International in 1995, became Micron Electronics with sales of over $2.5B and 2,500 employees.

As a driver of PC and server technologies, Ken founded Fiberpipe, Inc in January 2000 as an Internet Services company with emphasis on VOIP technology.  Under his leadership, Ken identified the need for Fiberpipe to design and built out its first carrier class data center infrastructure in October, 2000 to house the first converged managed Cisco certified network in the state of Idaho.  His early vision was that networks and data will grow at a rate that will require infrastructure to be closer to the delivery devices.  Through this knowledge, vision and leadership, Ken has transformed the company over the past 16 years into an owner/operator of “state-of-the-art” data center colocation facilities with 100% reliability.

As one of the best and safest places to work, Ken and his family enjoy all that Boise offers from biking, skiing, hiking, boating, hunting and fishing.  He is also active in the community and local charities.

He has over 30 years experience in personal computer and related technologies, holds a U.S. Patent on symmetrical processing, and a Bachelors of Science degree in Electrical Engineering from the University of Arizona.

Matthew Klinger


Matt’s enthusiasm and motivation helps drive the vision, direction and culture of Fiberpipe Inc. He is an active board member of the Idaho Technology Council, Buy Idaho, and Wish Granters. Matt is responsible for carrying out the overall strategy set by the board, maintaining client relationships, capital management, and creating and executing the Fiberpipe’s vision for growth.

Matt has a proven track record of building successful companies, to sell them and or growth expansion. As Matt has only a few years in the data center sector, he has over 15 years in management and leadership roles ranging from development, revenue growth, streamlining processes, sales strategy, and tenant representation. Matt’s understanding of end-user needs has enabled Fiberpipe Data Centers to scale their business, reduce time and cost, which leads to successful relationships, and repeat business.

Matt received a B.S. in Education with an emphasis in Math and Science from Cleveland State University in Ohio.

Gary Lindstrom

Director of Data Center Operations Engineer

Gary has 32 years of industry experience. Gary entered the industry in 1983 as a contract programmer for Northwest Nazarene College (NNC) and after graduating from the University of Idaho, took a job at at NNC as the Associate Director of the Administrative Computer Center. Gary had responsibility for designing and administrating the administrative software systems in addition to the campus LAN, which supported 2000+ users and numerous Novell, UNIX and Microsoft servers.   In 2000, Gary joined Fiberpipe as a Senior Network and Systems Engineer and played an active role in design, installation, and maintenance of the Fiberpipe network. Gary currently serves dual roles as the Fiberpipe Facilities Manager and the Director of Data Center Operations.

Jim Waldon

Senior Network Operations Engineer

Over the last 20 plus years, Jim has worked in the Corporate ISP/ASP field. His duties have included systems security; mail, RADIUS, USENET, DNS, web, and database server administration; general UNIX-based systems administration; Cisco IOS routing, switching, and firewall administration. He has programmed using several high and low level languages. Jim’s current role with FIBERPIPE leverages his broad prior experience and level of responsibility for service, server, and network administration, as well for writing, configuring, and maintaining software.

Chris Townsend

Cloud and Systems Engineer

Chris has over 20 years in communications and Information Technology as well as being a former Army Gulf War Veteran. With a diverse background and skill set that allows for datacenter operations support as well as site security administrator. Coordinates directly with CEO, VP, and CTO for regular security audits, facilities and infrastructure preventive maintenance, risk assessment and annual SSAE16 certification compliance.

Rhonda Dahm


As the controller of the Fiberpipe Inc. team, Rhonda brings a wealth of knowledge and experiences from her previous roles as a CFO, accountant and bookkeeper. Rhonda’s an expert in Quickbooks, payroll, budgeting, billing, A/R’s and implementing new policy and procedures. Prior to Fiberpipe, Rhonda was the CFO in the healthcare industry and with the company for over the past 17 years. She helped open several new home care locations, hired, trained and managed staff. She was responsible for create and maintain budgets, policies and procedure, and HR. She also supervised 17 home care companies accounting, billing and payroll and centralized it to one location.

Chuck Davis

Operational Support and Technician

Chuck is responsible for first level support for processing electronic and telephony generated requests for service, including but not limited to: requests for assistance related to Information Services hardware and software applications (troubleshooting, maintenance, updates and new installs), “How To” questions regarding hardware and software supported by Information Services, providing knowledge transfer to end user when feasible, processing formal requests for modifications or enhancements to Information Services supported systems, creation or editing of new or existing security accounts for most systems owned by Information Services.